LAREDO, Tex. (KGNS) – UPDATE: Spectrum announced that services had been restored as of 7:30 p.m. on Tuesday, July 9, following an outage affecting parts of Texas. The disruption was attributed to a third-party infrastructure issue stemming from the aftermath of Hurricane Beryl. Spectrum expressed apologies for any inconvenience caused by the outage.
UPDATE: Spectrum, at 5:30 p.m., provided an update on the ongoing internet outage affecting customers in parts of Texas. “The outage is due to a third-party infrastructure issue caused by the impact of Hurricane Beryl. We apologize for the inconvenience and are working with the third party to resolve this as quickly as possible.”
We are aware of the outage currently affecting customers in parts of Texas. The outage is due to a third-party infrastructure issue caused by the impact of Hurricane Beryl. We apologize for the inconvenience and are working with the third party to resolve this as quickly as…
— Ask Spectrum (@Ask_Spectrum) July 9, 2024
Below is the original story:
A big internet outage from Spectrum has left thousands of customers in Texas without service on Tuesday, July 9, starting around 1 p.m.
The outage affects many areas, including Laredo, San Antonio, the Rio Grande Valley, and Corpus Christi. It is not clear if the outage is related to Tropical Depression Beryl.
“We are aware of an outage affecting customers in the Texas area. We apologize for the inconvenience and are working to resolve it as quickly as possible,” Spectrum said.
We are aware of an outage affecting customers in the Texas area. We apologize for inconvenience and are working to resolve as quickly as possible. Thank you.
— Ask Spectrum (@Ask_Spectrum) July 9, 2024
The City of Laredo reported major problems, stating, “Most of our City of Laredo facilities are experiencing an internet outage. We are in contact with the service provider but currently don’t have an estimated time for resolution. Various services, such as online payments, may not be available at the moment. We will update the community as soon as services are restored.”
The Webb County Sheriff’s Office has also been impacted, postponing jail visits until the internet is back. “Residents will be notified once the internet is up and running. If you had a visit today, it will be honored Wednesday,” Sheriff Martin Cuellar said.
The outage has also affected local banks, with IBC Banks and the Laredo Credit Union reporting no transactions possible.
Businesses and services across Texas are coping with the outage, with many providing alternative contact numbers for urgent matters. The situation remains fluid as Spectrum works to fix the issue.
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